Shipping Policy
SHIPPING & DELIVERY POLICY
INTRODUCTION
At Kingsbridge House, we are committed to providing a reliable and efficient delivery service to ensure your shopping experience is as smooth as possible. This Shipping & Delivery Policy explains how orders are processed, dispatched, and delivered.
SECTION 1 – ORDER PROCESSING
Processing Times
Once your order has been placed and payment has been successfully authorised, our team will begin preparing your items for dispatch.
Orders are typically processed within 1–3 business days. During this time, we verify product availability, perform quality checks, and prepare your order for shipment.
Quality Control
Before dispatch, every order undergoes a thorough inspection to ensure that all ordered items are included, products meet our quality standards, packaging is secure and suitable for transit, and delivery details are accurate and complete.
SECTION 2 – SHIPPING
Dispatch
Once your order has been processed, it will be handed over to one of our trusted delivery partners for shipment.
Customers will receive a dispatch confirmation email containing their tracking number, courier details, tracking link, and estimated delivery timeframe. We recommend monitoring your tracking information regularly for the latest delivery updates.
SECTION 3 – DELIVERY TIMES
Standard Delivery
Estimated delivery time is 5–10 business days from dispatch.
Delivery times may vary depending on the delivery location, courier operations, public holidays, seasonal demand, and weather conditions. Please note that delivery estimates are provided in good faith and are not guaranteed.
Tracking Your Order
Once dispatched, you can track your order using the tracking information provided in your confirmation email. Tracking updates may include shipment collection, transit updates, local delivery processing, estimated delivery dates, and delivery confirmation.
SECTION 4 – DELIVERY & RECEIPT
Delivery Address
Orders will be delivered to the address provided during checkout. Please ensure all delivery information is accurate before placing your order.
If delivery cannot be completed, the courier may attempt redelivery, leave a delivery notice, or redirect the parcel to a local collection point.
Upon Receiving Your Order
We recommend inspecting your parcel upon arrival to ensure the packaging is intact, there is no visible damage, and all ordered items have been received.
If there are any issues, please contact us promptly with photographs and your order details.
SECTION 5 – DELIVERY ISSUES
Delayed Deliveries
If your order has not arrived within the estimated delivery timeframe, please first check your tracking information.
If you require further assistance, please contact our Customer Support Team at support@kingsbridge-house.com.
When contacting us, please include your order number, tracking number (if available), a description of the issue, and any relevant photographs. Our team aims to respond within 24–48 business hours.
Resolution Process
Upon receiving your enquiry, we will investigate with the courier, review the shipment status, provide updates, and offer an appropriate resolution where necessary. Depending on the circumstances, this may include a replacement shipment or refund.
SECTION 6 – LOST OR DAMAGED PARCELS
If a parcel is lost or arrives damaged, please contact us as soon as possible.
To assist with our investigation, please provide your order number, tracking information, photographs of any damage, and relevant delivery details.
Kingsbridge House will work closely with our delivery partners to resolve the matter fairly and promptly.
SECTION 7 – INTERNATIONAL DELIVERIES
Additional Delivery Time
International deliveries may require additional transit time due to customs clearance procedures, local postal services, destination country regulations, or geographical distance.
Delivery estimates may vary depending on the destination.
Duties & Taxes
Customers are responsible for any customs duties, import taxes, or local charges imposed by their country. Kingsbridge House is not responsible for fees incurred after the parcel reaches the destination country.
SECTION 8 – CUSTOMER SUPPORT
If you have any questions regarding shipping, delivery, or order tracking, our support team is here to help.
Email: support@kingsbridge-house.com
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK Time).
We aim to respond to all enquiries within 24–48 business hours.
IMPORTANT NOTICE
Kingsbridge House reserves the right to amend this Shipping & Delivery Policy at any time. Any updates will be published on this page and will take effect immediately upon publication.
By placing an order through our website, you agree to the terms outlined in this Shipping & Delivery Policy.