Privacy Policy
At Kingsbridge House, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
SECTION 1 – INFORMATION WE COLLECT
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, time zone, and browsing behaviour through cookies and similar technologies.
When you place an order, we may collect personal information including your name, email address, telephone number, billing address, shipping address, payment details, and order history.
We may also collect information that you voluntarily provide when contacting customer support, subscribing to marketing communications, participating in promotions, or submitting product reviews.
SECTION 2 – HOW WE USE YOUR INFORMATION
We use your personal information to:
Process and fulfil orders.
Arrange shipping and delivery.
Provide customer support.
Communicate order updates and delivery notifications.
Improve our website and customer experience.
Prevent fraud and maintain website security.
Send promotional communications where you have provided consent.
SECTION 3 – COOKIES
Our website uses cookies and similar technologies to improve functionality, analyse website performance, and personalise your experience.
You may choose to disable cookies through your browser settings; however, some website features may not function correctly.
SECTION 4 – SHARING YOUR INFORMATION
We only share your information with trusted third parties where necessary to operate our business and provide services to you.
These may include:
Shopify, our ecommerce platform provider.
Payment processors that securely handle transactions.
Shipping and logistics partners responsible for delivering orders.
Analytics and advertising providers such as Google Analytics and Meta.
Legal authorities where required by law.
We never sell your personal information to third parties.
SECTION 5 – DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, or loss.
All payment transactions are encrypted using secure SSL technology.
While we take reasonable precautions to protect your information, no internet transmission can be guaranteed to be completely secure.
SECTION 6 – YOUR RIGHTS
Depending on your location, you may have the right to:
Access your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Restrict or object to certain processing activities.
Request a copy of your information in a portable format.
Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at support@kingsbridge-house.com.
SECTION 7 – DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
SECTION 8 – MARKETING COMMUNICATIONS
If you subscribe to our marketing communications, we may send you information about new products, special offers, and promotions.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
SECTION 9 – CHILDREN'S PRIVACY
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
SECTION 10 – CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will become effective immediately upon publication.
We encourage you to review this page periodically to stay informed about how we protect your information.
SECTION 11 – CONTACT US
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Email: support@kingsbridge-house.com
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (UK Time)
Kingsbridge House is committed to protecting your privacy and maintaining the security of your personal information.